Refunds/Cancellations

1. Payments made through our payment gateway shall not be refunded once paid, except in the following circumstances:
2. Debiting of donor’s Bank Account/Card more than once due to technical issues;
3. Excess amount debited from a donor’s account after a single transaction due to technical error;

In the above cases, the refund amount, excluding the payment gateway charges, will be transferred to the donor account.

• Payment is charged from the donor’s bank account or card with unsuccessful examination enrolment due to a technical error. In this case, the donor will be provided with the enrolment by SDK (Swabhiman Desh Ka) with no extra charges. However, if the customer seeks a refund, the amount will be reimbursed to him/her minus the payment gateway charges or any other charges.

• To apply for a refund, the donor has to make an application mentioning their transaction number and attach the original payment receipt (if generated) provided while making the payment.
• Donors should adhere to the prescribed refund application format and forward it to swabhimanIndiaka@gmail.com.  
• After verification, the application will be processed manually for approval. Upon finding the claim to be valid, the amount received by SDK will be refunded through the electronic mode in favor of the applicant. A confirmation will be sent to the email address provided in the refund application within 21 calendar days from the day of receiving the refund claim. It will take 3-21 days for the money to reflect in your bank account depending on the bank’s policy.
• SBK assumes no responsibility and shall not incur any liability if it is unable to fulfill any payment instruction(s) on the required payment date in any one or more of the following situations:
  • If the payment request from a donor is/are incomplete, invalid, delayed, or inaccurate;
  • If the payment account has insufficient limits/funds to fulfill the refund amount mentioned in the payment request;
  • If the payment account funds have any charge or encumbrance under them;
  • If the donor’s bank delays or refuses to honor the payment request;
  • Situation(s) not in control of the organisation [including, but not limited to power failure, server failure, telephone line or computer breakdown, bank strikes, and natural disasters] that occur with interference from an outside force or due to an unforeseeable cause.   
  • If the payment is not effected due to any reason, the donor will be notified through the email address provided in the refund application.

• Any fraudulent, illegal, abusive, or suspected activity may be referred to the concerned law enforcement authorities. These remedies are in addition to the remedies SBK may have in equity or at law.
• SBK may elect to resolve any dispute, claim, or controversy relating to or arising out of this Agreement by binding arbitration in line with the provisions mentioned in the Indian Arbitration & Conciliation Act, 1996. Any controversy, dispute, or claim shall not consolidated in any arbitration with any controversy or claim of any other party, donor, or entity.